Nedbank Service Consultant Vacancy 2025 – Cape Town (Bellville Branch)

Closing Date: 29 August 2025
Location: Cape Town (Bellville), South Africa
Reference: REQ 141627
Company: Nedbank South Africa

About Nedbank

Nedbank is a top-tier financial services provider in South Africa, offering retail banking, investment banking, wealth management, and insurance solutions. With a focus on digital transformation, financial inclusion, and accredited training, Nedbank gives employees a strong platform for career growth.

Joining Nedbank means gaining access to world-class banking expertise, FAIS-accredited financial training, and exposure to digital banking innovations.

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Role Overview

The Service Consultant will deliver an exceptional client experience by:

• Guiding customers on digital banking solutions and self-service platforms.
• Handling teller functions, deposits, withdrawals, and ATM balancing.
• Ensuring compliance with banking security, fraud prevention, and FAIS requirements.
• Promoting value-added financial products and supporting Nedbank’s mission to grow digital adoption in South Africa.

Key Responsibilities

Client Engagement

• Educate clients on mobile banking apps, online transactions, and ATM services.
• Assist with account queries, card services, and prepaid purchases.
• Build long-term relationships while identifying cross-selling opportunities.

Business Operations

• Manage teller transactions and branch stock (cards, currency).
• Perform first-line maintenance of banking devices and ATMs.
• Ensure compliance with cash management policies and treasury procedures.

Risk & Compliance

• Prevent fraud by following strict client authentication policies.
• Adhere to governance, risk, and compliance standards.
• Protect client information and maintain confidentiality.

Minimum Requirements

• Diploma or NQF Level 5 Banking Services qualification preferred.
• 1–2 years’ experience in retail banking, teller services, or digital banking support.
• Strong client service, cash handling, and problem-solving skills.
• Tech-savvy and fluent in English (Afrikaans and additional SA languages an advantage).

Why Work at Nedbank?

• Competitive salary with performance incentives.
• Accredited financial training and career development opportunities.
• Exposure to digital banking innovation and customer-first strategies.
• Opportunities to progress into specialist and managerial roles.

Apply Now For Nedbank Service Consultant Vacancy 2025

Contact the Recruiting Team: +27 860 555 566

Closing Date: 29 August 2025