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Position : Service Agent Contact Centre X3 (WESTVILLE)
Vacancy type: External/Internal
Task Grade : T10
Area of Speacialization : To provide a professional customer service using available processes
Department : Customer Services
Business Unit : Central East Cluster
Location : South Africa (Kwa-Zulu Natal)
Reference Number : CC050525TN
Closing Date : 5/21/2025
Minimum Requirements
Qualification(s):
• National Diploma/National N Diploma in Business in Finance/ Marketing/
• Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Experience:
• 2 years related experience (working with customers /customer relations).
Skills and Competencies
Behavioural:
• Integrity
• Honesty
• Trustworthiness
• Professionalism
Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
Knowledge:
• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation
Skills:
• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management
Key Responsibilities
• Handle inbound interactions.
• Handle back-office activities.
• Handle multi-media and outbound activities.
• Provide and improve general customer services.
• Support marketing, sales and customer service processes.
• Perform vending, prepaid and easy pay activities.
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.
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