Customer Service Officer – DHL Supply Chain (South Africa)
Location: 18 Reservoir Rd, Boksburg East, Boksburg 1478
Job ID: AV-301113 | Type: Full-Time | Shift: Day Time Only | Closing Date: Apply ASAP
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Join the World’s Leading Logistics Company
DHL Supply Chain (South Africa) is part of Deutsche Post DHL Group – a global logistics leader operating in 220+ countries. We’re known for excellence in international express delivery, contract logistics, and eCommerce solutions. Join a company that connects people and improves lives through reliable logistics solutions.
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Position Overview
We are hiring a Customer Service Officer to serve as the key communication link between clients, key account managers (KAMs), and operational teams. This role ensures outstanding customer service and on-time order management.
Key Responsibilities
- Process customer orders accurately and on time (daily cut-off at 15:30)
- Track, manage, and resolve EDI issues, late orders, and unclear requests
- Liaise with SAP system for order tracking, pricing, and uplift requests
- Maintain records on P-Drive and manage VA05, Zoo, and Strike Rate reports
- Communicate efficiently with stakeholders and clients regarding delivery and order statuses
- Address customer complaints and ensure resolution in line with SLA
- Support uplift, return, and stock allocation processes
Minimum Requirements
- Matric (Grade 12)
- 2–3 years experience as a CSO in logistics or warehousing
- Proficiency in SAP, Microsoft Excel, and Word
- Ability to work under pressure and follow safety and procedural rules
Key Skills
- Strong communication and listening skills
- Professional telephone and email etiquette
- Attention to detail and proactive follow-through
- Planning, organisation, and team collaboration
- Commitment to quality service and continuous improvement
Why Join DHL Supply Chain South Africa?
- Global career opportunities
- Stable and innovative work environment
- Access to training and development
- Strong company values and employee support
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