Customer Services Call Centre Learnership (Northern Suburbs (Cape))

Reference Number: TFS-727

Location: Northern Suburbs (Cape)

Tenacity: Customer Services Call Centre Learnership

Description

Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!

Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.

Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets.

Call Centre Learners will be required to:

Attend the required training interventions and successfully complete the competency assessments
Meet all the requirements for the successful completion of the Micro Finance certificate
Submit a Portfolio of Evidence
Be an active and contributing member of the Customer Services team, by servicing our customers.

Key responsibilities of the role:

Handle a range of customer queries and/or complaints via inbound or outbound communication channels
Provide a professional customer experience and satisfaction at all times
Action administrative requirements related to customer account management accurately
Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy

Requirements

Skills, Abilities and Job Related Knowledge:

A passion for helping customers and solving problems
Strong verbal & written communication skills to engage effectively
Ability to stay calm under pressure and think on your feet
A customer-first mindset with empathy and sensitivity
Adaptability and flexibility in a fast-paced setting
Confidence in working with people and building relationships
Strong time management and organisational skills to handle multiple tasks
Interest in learning about contact centre and customer service operations

Who Can Apply?

This opportunity is ideal for individuals who:

Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
Are currently unemployed with limited to no work experience
Have a positive attitude and a strong work ethic
Are committed to completing a 15-month learnership programme with Tenacity
Can work shifts and weekends as required
Are not currently studying or planning to study (full-time or part-time) during the programme
Ability to work shifts / weekends
Have not participated in a learnership or skills programme in the past 12 months

If you’re eager to learn, grow, and kick-start your career, we’d love to hear from you!

Duration: 1 – 2 Years