Client Services Officer: COIDA
Ref Number: HR4/4/10/14
Salary: R269,499 annually
Centre: Labour Centre, Gqeberha
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Job Purpose:
The Department of Labour wishes to appoint a service-oriented and suitable candidate as a Client Services Officer within the Compensation for Occupational Injuries and Diseases Act (COIDA) section at the Labour Centre in Gqeberha. The successful candidate will be expected to register claims, authenticate documents, serve employers at service points, and handle client complaints and queries on COIDA. This is a great opportunity for individuals who have a Grade 12 qualification, good interpersonal skills, and quality delivery in public services.
Requirements:
A Senior Certificate / Matric / Grade 12.
Knowledge of:
- Public Service Act
- Public Service Regulations
- Compensation Fund business strategies and objectives
- Compensation Fund value chain
- Directorate: objectives and performance targets
- Public Finance Management Act (PFMA) and Treasury Regulations
- Customer service values (Batho Pele Values)
Skills:
- Computer literacy
- Business writing
- Listening skills
- Telephone etiquette
- Basic interpersonal skills
Duties:
- Accept and verify documents for registering
- Register claims on the Operational System
- Assist employer services at the kiosk, online system, and service centre
- Reply to all service-related enquiries and complaints
Enquiries:
Mr M. Ngqolowa
Tel: (041) 506 5116
How To Apply:
Applications Must Be Sent To:
By Post:
Deputy Director: Labour Centre Operations
Private Bag X6045
Gqeberha, 6000
By Hand:
VSN Centre
116–134 Govan Mbeki Avenue
Gqeberha, 6000
By Email:
Jobs-EC6@labour.gov.za
Closing Date:
- 23 June 2025 at 16:00 (for hand-delivered/walk-in applications)
- 23 June 2025 at 00:00 (for online/email applications)
Important Notes for Online Applications:
- Attach only a Z83 application form and CV — no other documents
- Combine the Z83 form and CV into one PDF document
- Use the correct job title as referred to in the advert (no abbreviations)
- Clearly indicate the reference number in the subject line of your email
- Use the correct email address provided in the ad
- Incompletely filled or wrongly submitted applications will not be entertained
Details About Client Services Officer Vacancies
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