Are you looking for customer service jobs in Cape Town? City Logistics is inviting suitably qualified candidates to apply for the Customer Service Agent (CSD Agent) vacancy based in Bellville, Western Cape. This is a permanent employment opportunity for an individual who has a passion for customer service, good communication skills and experience in the transport and logistics industry.
The successful candidate will help coordinate deliveries, monitor customer shipments, communicate with clients and delivery points, and ensure that customers receive professional and reliable service.
Applicants with Grade 12, at least one year of customer service experience in the logistics industry, computer skills and a valid Code 08/EB driver’s licence are encouraged to review the requirements and submit their applications before the closing date.
The advertised application deadline is 23 October 2026.
If you are interested in permanent logistics jobs in Cape Town, read the full job description below to find out more about the responsibilities, minimum requirements and application process.
City Logistics Customer Service Agent Vacancy 2026: Job Details
Here is a summary of the advertised position.
- Company: City Logistics
- Job title: Customer Service Agent (CSD Agent)
- Listing reference: clog_000208
- Industry: Distribution, Transport and Logistics
- Job category: Transport and Logistics Management
- Location: Bellville, Cape Town, Western Cape
- Employment type: Permanent
- Remuneration: Market-related
- Grade 12: Required
- Minimum experience: One year of customer service experience within the logistics industry
- Driver’s licence: Valid Code 08/EB required
- Own transport: Essential
- Closing date: 23 October 2026
- Listing status: Online, according to the supplied vacancy information
About City Logistics
City Logistics is a supply chain and logistics company that provides transport and distribution solutions to businesses throughout Southern Africa. The company focuses on delivering cost-effective services, supporting client requirements and maintaining high service standards.
Its operations involve coordinating vehicles, staff, deliveries and other supply chain activities to meet the needs of its clients.
Customer service is an important part of logistics operations because customers need accurate delivery information, timely communication and assistance when shipment-related problems arise.
The Customer Service Agent will contribute to these operations by helping coordinate deliveries, monitoring shipments and communicating with clients to support efficient service delivery.
Introduction to the Customer Service Agent Position
City Logistics is seeking a customer-focused CSD Agent to join its Cape Town team in Bellville.
The successful candidate will be responsible for monitoring and coordinating the delivery process to support efficient operations and a positive customer experience.
This role may suit someone who enjoys communicating with customers, coordinating activities, solving delivery-related problems and working with computer systems to track information.
Applicants should understand that the position is within the transport and logistics industry. The advertised requirements include at least one year of customer service experience specifically within logistics, along with knowledge of operational planning and experience using CSD software.
Duties and Responsibilities of a Customer Service Agent
The appointed candidate will perform a range of customer service, delivery coordination and reporting duties.
1. Customer Service Planning and Coordination
The Customer Service Agent will assist with planning and coordinating customer service activities to support smooth delivery operations.
This involves helping ensure that customer requirements are communicated clearly and that relevant delivery information is shared with the appropriate parties.
Good organisation, attention to detail and the ability to manage competing priorities will be important in this role.
2. Coordinate Deliveries Between Clients and Delivery Points
The successful candidate will coordinate deliveries between clients and their designated delivery points.
This responsibility involves communicating with relevant parties, checking delivery information and helping ensure that deliveries are properly coordinated.
Applicants should be comfortable working in an environment where accurate information and timely communication are important to daily operations.
3. Monitor and Follow Up on Customer Shipments
The Customer Service Agent will monitor customer shipments and follow up on their progress until successful delivery.
This may involve checking shipment updates, communicating with clients and relevant operational teams, and helping address delivery-related enquiries.
The objective is to provide customers with reliable information and support a positive delivery experience.
4. Measure and Report on Customer Service KPIs
The successful candidate will measure and report on customer service key performance indicators, commonly known as KPIs.
KPIs are measurements used by businesses to evaluate performance against operational or service targets.
For this position, reporting may help the company understand service performance and identify areas that require attention.
Applicants should therefore be comfortable working with information, maintaining accurate records and preparing reports.
5. Provide Professional Customer Service
Providing professional and high-quality service is a key part of the position.
The Customer Service Agent will need to communicate respectfully with customers, respond to enquiries and assist with shipment-related concerns.
Strong written and verbal communication skills can help candidates perform these responsibilities effectively.
6. Compile, Maintain and Manage CSD Reports
The role includes compiling, maintaining and managing Customer Service Department (CSD) reports.
This requires attention to detail, accurate record-keeping and the ability to work with computer software.
Because Microsoft Excel proficiency is listed as a minimum requirement, applicants should be prepared to demonstrate their ability to use spreadsheets and manage information.
7. Conduct Client Visits When Required
The successful candidate may also be required to conduct client visits.
Applicants must have their own reliable transport and a valid Code 08/EB driver’s licence, as specified in the vacancy requirements.
Candidates should consider these transport requirements before applying.
Minimum Requirements for the City Logistics Customer Service Agent Job
Applicants must meet the advertised minimum requirements to be considered for the position.
Educational Qualification
Grade 12 (Matric) is required.
A customer service-related qualification would be an advantage, but the supplied vacancy information does not list it as compulsory.
Applicants should include their educational qualifications in their CV and provide supporting documentation where requested during the application process.
Customer Service Experience
Candidates must have at least one year of customer service experience within the logistics industry.
Relevant experience may include customer communication, delivery coordination, shipment tracking, responding to enquiries and supporting logistics operations.
Applicants should clearly describe their previous duties and responsibilities in their CV rather than simply listing their previous job titles.
Knowledge of Operational Planning
The position requires knowledge of operational planning.
Operational planning involves coordinating activities and resources to help daily business operations run efficiently.
Experience working with delivery schedules, customer requirements, logistics processes or related operational activities may be relevant.
CSD Software Experience
Applicants must have sound working knowledge and experience using CSD software.
Candidates should highlight the customer service systems or relevant workplace software they have used, provided the information is accurate.
Do not claim experience with a particular system unless you have actually used it.
Microsoft Office and Excel Skills
The vacancy requires proficiency in Microsoft Office, particularly Microsoft Excel.
Applicants should be comfortable using Excel to work with information, maintain records and support reporting tasks.
Candidates who have used spreadsheets in previous customer service, administration or logistics roles should explain this experience in their CV.
Valid Code 08/EB Driver’s Licence
A valid Code 08/EB driver’s licence is essential for this position.
Applicants should ensure that their licence meets the stated requirement.
Own Reliable Transport
Having your own reliable transport is also essential.
Candidates should consider the location in Bellville and any travel required for work-related duties, including client visits.
Availability for Flexible Working Hours
The successful candidate must be willing and able to work Saturdays, public holidays and extended shifts when required.
Applicants should take this scheduling requirement into account before submitting their applications.
Salary and Employment Type
The City Logistics Customer Service Agent position is advertised as a permanent job with market-related remuneration.
Market-related remuneration means that the salary is determined according to relevant factors such as the position, experience, skills and the employer’s remuneration structure.
The supplied vacancy information does not specify an exact salary amount. Applicants should contact the employer through the official application channel if they need clarification about remuneration and other employment conditions.
Since the position is permanent, it may appeal to job seekers looking for an ongoing employment opportunity in customer service and logistics rather than a short-term contract.
Location: Bellville, Cape Town
The position is based in Bellville, in the Western Cape, South Africa.
Bellville is an established commercial and business area within the greater Cape Town region. Applicants should consider their travel arrangements and ability to meet the role’s transport requirements before applying.
The position may be suitable for candidates who already have experience working in customer service, distribution, transport or logistics operations.
How to Prepare Your Application
Before applying for the Customer Service Agent vacancy, ensure that your CV is updated and clearly demonstrates how you meet the requirements.
Your CV should include the following information:
- Your full name and current contact details.
- Your Grade 12 qualification.
- Your relevant employment history.
- Details of your customer service experience within the logistics industry.
- Your knowledge of operational planning.
- Your experience using CSD software and Microsoft Excel.
- Confirmation of your valid Code 08/EB driver’s licence.
- Relevant customer service or logistics qualifications, if applicable.
Make sure all the information in your application is accurate and easy to understand.
Where possible, describe examples of your previous responsibilities, such as coordinating deliveries, communicating with customers, monitoring shipments, preparing reports or assisting with logistics operations.
How to Apply for the City Logistics Customer Service Agent Vacancy
Candidates who meet the advertised requirements should submit their applications through the application channel provided in the original City Logistics vacancy listing.
Important application details:
- Position: Customer Service Agent – CPT
- Listing reference: clog_000208
- Location: Bellville, Cape Town
- Closing date: 23 October 2026
The vacancy notice specifically instructs applicants to indicate the position they are applying for in the subject line.
If you are applying by email, use a clear subject line such as:
Application – Customer Service Agent – CPT – clog_000208
The supplied vacancy details do not include an application email address or direct application URL. Applicants should consult the original City Logistics listing to confirm the correct submission method and destination before sending their documents.
Do not send your CV to an unverified email address.
Closing Date for City Logistics Jobs 2026
The closing date for the Customer Service Agent – CPT vacancy is 23 October 2026.
Interested applicants should ensure that they submit their applications before the stated deadline.
The employer has also indicated that candidates who have not received feedback within two weeks of the closing date should consider their applications unsuccessful.
Applicants should therefore make sure that their contact information is correct and regularly check their email and other relevant communication channels after applying.
Frequently Asked Questions About the City Logistics Customer Service Agent Vacancy
1. What is the job title?
The advertised position is Customer Service Agent – CPT, also referred to as a CSD Agent.
2. Which company is offering this job?
The vacancy is listed by City Logistics, a company operating in the distribution, transport and logistics industry.
3. Where is the position located?
The position is based in Bellville, Cape Town, in the Western Cape.
4. Is the job permanent or temporary?
The advertised employment type is permanent.
5. What qualification is required?
Applicants must have Grade 12. A customer service-related qualification would be an advantage.
6. How much experience is required?
The minimum requirement is one year of customer service experience within the logistics industry.
7. Is a driver’s licence required?
Yes. A valid Code 08/EB driver’s licence is essential.
8. Must applicants have their own transport?
Yes. Own reliable transport is listed as an essential requirement.
9. Must applicants know Microsoft Excel?
Yes. Proficiency in Microsoft Office, particularly Microsoft Excel, is required.
10. What salary does City Logistics offer?
The remuneration is described as market-related. No specific salary amount is provided in the supplied vacancy details.
11. What is the closing date?
The stated closing date is 23 October 2026.
12. What should applicants write in the email subject line?
The vacancy instructs applicants to indicate the position they are applying for in the subject line. A suitable example is: Application – Customer Service Agent – CPT – clog_000208.
13. Can applicants without logistics experience apply?
The advertised minimum requirement is at least one year of customer service experience within the logistics industry. Applicants should assess their experience against this requirement before applying.
Final Reminder for Job Seekers
The City Logistics Customer Service Agent vacancy in Bellville offers a permanent employment opportunity for candidates with the required education, logistics-related customer service experience, computer skills and transport arrangements.
Before applying, carefully review the requirements, prepare an accurate CV and confirm the application method using the original vacancy listing.
Vacancy summary:
- Employer: City Logistics
- Position: Customer Service Agent – CPT
- Location: Bellville, Cape Town
- Employment type: Permanent
- Salary: Market-related
- Minimum qualification: Grade 12
- Experience: At least one year in customer service within the logistics industry
- Driver’s licence: Valid Code 08/EB
- Own transport: Essential
- Closing date: 23 October 2026
- Listing reference: clog_000208
Disclaimer: This article is for informational purposes and is based on the vacancy details supplied. Applicants should verify the listing and application instructions directly with City Logistics. This website is not affiliated with or endorsed by City Logistics unless explicitly stated.
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