Nedbank Service Consultant Vacancies

Location: Nedbank – Knysna, Western Cape, South Africa

Date Posted: 28 July 2025

Reference Number: 141204

Job Purpose

To assist clients in using Nedbank’s digital and self-service tools, handle cash-related transactions, maintain in-branch devices, and provide high-quality client service.

Key Responsibilities

Client Service

• Welcome and assist clients while identifying their needs.
• Guide clients in using the Nedbank Money App and self-service devices.
• Assist with airtime and data purchases, statement viewing, and document printing.
• Promote digital and self-service banking options.
• Refer clients to relevant departments where needed.
• Build long-term client relationships through professionalism and efficiency.
• Identify cross-selling opportunities without providing financial advice.
• Own each client request from start to finish.

Cash Handling and Branch Operations

• Process deposits, withdrawals, transfers, and change requests.
• Load, balance, and maintain ATMs and other banking devices.
• Follow strict cash safety procedures and reconcile daily.
• Destroy outdated branch items (e.g., expired bank cards).
• Manage document preparation for courier dispatch.
• Support cash recycling initiatives and treasury functions.

Risk and Compliance

• Monitor and control counter and safe limits.
• Apply fraud prevention and client authentication procedures.
• Report cash discrepancies immediately and accurately.

Performance and Goals

• Prioritize the client’s needs at all times.
• Achieve service excellence, teamwork, and individual performance goals.
• Encourage clients to transition to digital banking platforms.
• Comply with all operational, security, and risk management policies.

Minimum Requirements

Education:

• Diploma (NQF Level) required
• Higher Certificate in Banking Services (NQF Level 5) preferred

Experience:

• 1 to 2 years in a retail or banking client service role
• Proven experience in cash handling and basic tech/device support
• Foreign exchange experience will be an advantage

Skills and Knowledge

• Customer service and client engagement
• Basic problem-solving and troubleshooting
• Relationship management and teamwork
• Understanding of Nedbank systems and procedures
• Knowledge of banking risk, compliance, and security policies
• Familiarity with forex products and services

Core Competencies

• Customer loyalty and trust-building
• Effective collaboration and communication
• Adaptability in a fast-paced environment
• Time management and prioritization
• Stress management and emotional resilience
• Willingness to learn and grow

Application Support

Need help applying?

Contact the Nedbank Recruitment Team at: +27 860 555 566

Apply Now Here For Nedbank Service Consultant Vacancies

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